Lead of Tech Support
Provide reliable tech support for students, speakers, and volunteers.
501(c)(3) Nonprofit
Global · Remote-first
Impact: 72,000+ students
Compensation: Unpaid
About Pre-Health Shadowing
Pre-Health Shadowing (PHS) is a 501(c)(3) nonprofit redefining how students explore healthcare careers. We connect learners from around the world with free, virtual shadowing sessions and mentorship opportunities—removing barriers like geography, finances, and limited professional networks.
- Access for All – Programs designed to be inclusive, flexible, and fully remote so every student can participate.
- Global Collaboration – A diverse, mission-driven team working across time zones to create lasting impact.
- Student-Centered Growth – Focused on equity, mentorship, and skill-building that prepares students for their future in healthcare.
Role Snapshot
- Troubleshoot and resolve technical issues reported by students and staff (login errors, platform bugs, access issues)
- Manage and maintain internal tools and software integrations to ensure seamless backend performance
- Develop "Self-Service" resources, such as FAQs and troubleshooting guides, to empower users to solve common issues
- Monitor system health to identify and fix technical friction points before they impact the user experience
- Onboard new volunteers by setting up permissions, emails, and necessary software access
- Collaborate with Web Design to ensure the site’s technical functionality matches its visual intent
- Review and test new tools or updates to ensure they are stable before full deployment
What You Bring
- Strong technical aptitude and a natural talent for diagnosing digital "pain points"
- Experience with administrative backends or support ticketing systems
- A "User-First" mindset, translating complex technical jargon into simple, actionable steps
- High attention to detail, especially when managing permissions and security settings
- Patience and empathy when assisting users who may not be tech-savvy
- Strong communication skills to keep the team updated on system statuses or known bugs
You’ll Thrive Here If You…
- Think about how systems work under the hood, not just how they look on the surface
- Enjoy deconstructing complex problems into simple, step-by-step solutions
- Get a thrill from "fixing it" and making a user's day easier through technology
- Notice a recurring bug and immediately want to automate a permanent fix
- Are both analytical and approachable in your support style
- Take pride in being the "go-to" person for keeping the digital engine running
- Care about building a stable environment where technology helps people instead of getting in their way
🌍 Remote anywhere
🕒 Flexible schedule
🎯 Impact 72,000+ students
💚 Compensation Unpaid
Your contribution directly supports our mission and community.
Ready to lead?
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